Payment and Delivery Terms
Version 2 · Sep 7, 2026, 7:46 AM
1. Accepted payment methods
- Bank transfer / EFT / FAST — a transfer to the bank account shown on the order screen.
- Wallet balance — instant payment using the balance held in your account.
Card payment and cash on delivery are not accepted. We recommend paying from an account held in the name of the person placing the order.
2. How to pay
- When the order is created the products are reserved and the screen shows the IBAN, the amount to send and a reference code. The same details are also sent by e-mail.
- Write the reference code in the transfer description. Characters that are easily confused (O/0, I/1) are not used in the code.
- The last two digits of the amount are unique to your order and allow the payment to be matched automatically. Send the amount exactly as shown, down to the kuruş.
- Once the payment arrives, the order is delivered automatically and a confirmation e-mail is sent.
There is no need to send a receipt. Delivery depends on the funds arriving, not on a receipt.
3. Payment window
Every order has a payment window. Its length varies by product and is shown as a countdown on the order screen. When it expires the order is cancelled and the reserved products are returned to stock.
FAST transfers arrive within minutes, including at weekends. EFT transfers are processed only on business days during banking hours; for high-value transfers, check your bank's limits and cut-off times.
4. Underpayment, overpayment and late payment
| Situation | Rule applied |
|---|---|
| Underpayment | If the shortfall is very small (the unique kuruş suffix may have been omitted) the order is accepted and delivered. Above that, the order moves to Underpaid, an e-mail asks you to send the difference, and the payment window is extended. |
| Overpayment | The order is delivered and the difference is added to your wallet balance for use in future purchases. |
| Late payment | Payments arriving after the window are reviewed. If the product is still in stock it is re-allocated and delivered; if not, the amount is credited to your wallet and you are informed. |
| Unmatched payment | Payments that cannot be linked to any order are held and investigated and are never discarded. We look for an account matching the sender's name; if none is found, please write to [email protected]. |
5. Payments made by third parties
A sender name different from the account holder does not block the transaction on its own, but it may require review and delay delivery. Sending the payer's name and your order number to [email protected] speeds up the process.
6. Delivery
All products are delivered electronically; there is no shipping and no delivery fee.
- Digital codes — delivered automatically as soon as the payment is matched. The code is sent by e-mail and appears in the order detail page of your account. The delivery e-mail may land in your spam folder; the code is always available in your account.
- In-game items — delivered via a Steam trade offer. A valid trade URL must be saved in your account, and you must accept the offer on Steam.
Steam trade hold: if you do not have the Steam mobile authenticator, or have had it for less than 7 days, Steam holds the item for up to 8 days. This rule is applied by Valve and we cannot intervene. To receive items without a hold, keep your mobile authenticator active.
7. If a code does not work
If a delivered code is rejected by the platform, write to [email protected] or open a support request from your account. To speed up the review, include:
- Your order number
- A screenshot of the error message shown by the platform
- The username and region of the account where the code was to be redeemed
If the review shows that the code was unused, it is replaced or refunded.
8. Cancellation and refunds
- Before payment: an order can be cancelled at any time and is cancelled automatically when the window expires. No charge arises.
- Paid but not yet delivered: on request, the order is cancelled and the amount refunded.
- After delivery: digital codes and in-game items are intangible goods delivered instantly, so the right of withdrawal does not apply (Article 15 of the Regulation on Distance Contracts). Defective products fall outside this and are handled under section 7.
Refunds are made to the wallet balance first, which can be used immediately for purchases on the Site. If you ask for the amount to be transferred to your bank account, the payment is made to an account in your own name and completed within 14 days of the request.
9. Invoices
An invoice is issued for every order and can be downloaded from the order detail page in your account. For a corporate invoice, the tax office and tax number fields in your account details must be completed before the order is placed; the invoice type cannot be changed afterwards.
10. Prices
All prices are in Turkish Lira (TRY) and include VAT. Prices remain valid until updated; a price change after an order is created does not affect that order.
11. Contact
For any question about payment or delivery: [email protected] · [TELEFON NUMARASI]